After working with Azure Support, we identified and cordoned off the problematic Azure node. Syncs should now run without interruption.
Posted Jan 22, 2025 - 23:55 UTC
Update
The fix we deployed has helped to reduce the error, but we are still seeing some instances of it. We are continuing to work with Azure to fully resolve this.
Posted Jan 22, 2025 - 20:48 UTC
Monitoring
A fix has been implemented, and we are actively monitoring it. We are also working with Azure to investigate the root cause.
Posted Jan 22, 2025 - 14:51 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 22, 2025 - 11:58 UTC
Update
The issue has been identified with the Azure clusters, where syncs are intermittently failing with the error: "com.microsoft.azure.storage.StorageException: An unknown failure occurred: Connection timed out." Our team is actively working on a resolution.
Posted Jan 22, 2025 - 05:45 UTC
Identified
The issue has been identified and we are working to resolve it.
Posted Jan 22, 2025 - 00:45 UTC
This incident affected: Systems (General Services).
