Pardot Connectors Failing
Incident
Report for Fivetran
Postmortem
Incident Cause:
Pardot added a new custom field is_analytics_synced in the api response of /api/customField/version/3/do/query . This caused parsing errors and resulted in “Unrecognized field is_analytics_synced" error.
Incident Date(s):
Reported: Feb 06, 2021 - 12:33 UTC
Identified : Feb 06, 2021 - 13:01 UTC
Fixed : Feb 06, 2021 - 13:36 UTC
Resolved: Feb 06, 2021 - 15:57 UTC
Incident Resolution:
Fix was deployed to Ignore unknown fields from API response.
Resolved
Connectors are up and running fine now. Marking the incident solved. We will publish the RCA report at the earliest.
Monitoring
A fix has been implemented and we are seeing connectors are up and running. We will continue to monitor.
Identified
The issue has been identified and a fix is being implemented. The fix is to skip the unrecognised field.
Investigating
All Pardot connectors are failing due to an Unrecognized field "is_analytics_synced". We are currently investigating this issue.
This incident affected: Fivetran Services (Replication Servers).