3rd Party: Fivetran app is temporarily unavailable in the Shopify App Store
Incident
Report for Fivetran
Resolved
We have marked this incident as resolved.
Description:
The Fivetran app was unavailable in the Shopify App Store, impacting the creation of new Shopify connections. Existing connections continued to run as expected.
Timeline:
Oct 01, 2025: Issue identified – Fivetran app unavailable in Shopify App Store.
Oct 21, 2025: Shopify relisted the Fivetran app; OAuth flow re-enablement in progress.
Cause:
The issue was caused by the temporary delisting of the Fivetran app from the Shopify App Store.
Resolution:
We’ve introduced an alternate authentication mechanism that allows customers to create and use their own app to set up Shopify connections. The Fivetran app has also been relisted on the Shopify App Store, and the team is actively working on re-enabling the OAuth flow.
Description:
The Fivetran app was unavailable in the Shopify App Store, impacting the creation of new Shopify connections. Existing connections continued to run as expected.
Timeline:
Oct 01, 2025: Issue identified – Fivetran app unavailable in Shopify App Store.
Oct 21, 2025: Shopify relisted the Fivetran app; OAuth flow re-enablement in progress.
Cause:
The issue was caused by the temporary delisting of the Fivetran app from the Shopify App Store.
Resolution:
We’ve introduced an alternate authentication mechanism that allows customers to create and use their own app to set up Shopify connections. The Fivetran app has also been relisted on the Shopify App Store, and the team is actively working on re-enabling the OAuth flow.
Update
We have now implemented changes to enable the creation of new Shopify connections from the Fivetran dashboard using the Custom App option.
For detailed setup instructions, please refer to our Setup Guide( https://fivetran.com/docs/connectors/applications/shopify/setup-guide-custom-app#createcustomapp).
For detailed setup instructions, please refer to our Setup Guide( https://fivetran.com/docs/connectors/applications/shopify/setup-guide-custom-app#createcustomapp).
Update
While we work with Shopify to restore the Fivetran app’s availability in the Shopify App Store, you can still create new Shopify connections using our REST API.
When configuring via our Rest API(https://fivetran.com/docs/connectors/applications/shopify/api-configuration), ensure that the shop parameter is included for the setup to succeed.
Existing Shopify connections continue to run as expected.
When configuring via our Rest API(https://fivetran.com/docs/connectors/applications/shopify/api-configuration), ensure that the shop parameter is included for the setup to succeed.
Existing Shopify connections continue to run as expected.
Update
We are actively working with the Shopify team and are currently awaiting their update to resolve the issue. We will share further updates as soon as more information becomes available.
Identified
We are aware that the Fivetran app is currently unavailable in the Shopify App Store. This impacts the creation of new Shopify connections, while existing connections remain unaffected. Our Engineering team is actively working with the Shopify team to resolve the issue. We will share further updates as soon as more information becomes available.
This incident affected: Sales connectors (Shopify).