Criteo connectors are failing with "javax.ws.rs.ServerErrorException: HTTP 504 Gateway Timeout"

Incident Report for Fivetran

Resolved

We do not see any connectors running into this error anymore after the fix from Criteo.

Posted Jun 20, 2022 - 18:26 UTC

A fix has been implemented on the source side and we are monitoring the results.

Posted Jun 20, 2022 - 16:33 UTC

We believe the issue caused on the source side and we have reached out to Criteo support and working with them to fix the issue.

Posted Jun 20, 2022 - 10:56 UTC

We've identified the issue, The connectors are failing at "/statistics/report" endpoint and we are working to resolve it.

Posted Jun 20, 2022 - 07:30 UTC

This incident affected: Marketing connectors (Criteo).