Fivetran: Sync failures in all regions

Incident Report for Fivetran

Resolved

This incident has been resolved.

Incident Summary
Description:
Connectors are failing with the error message "Proxy Agent is not connected".

Timeline:
This issue began on October 4th at 05:00 PM UTC and was resolved on October 5th at 6:30 AM UTC.

Cause:
We rolled out some changes to our next-gen scalable proxy solution which interfered with the routing of the current proxy service.

Resolution:
The routing issue was identified and fixed.

Posted Oct 05, 2024 - 08:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 05, 2024 - 06:55 UTC

Identified

We have identified an issue with the recently implemented proxy service and are actively working to resolve it.

Posted Oct 05, 2024 - 06:30 UTC

Investigating

We are currently investigating this issue.

Posted Oct 05, 2024 - 05:06 UTC