Some Instagram Business Connectors are failing with "Access Token is expired, Please get a new access token"

Incident Report for Fivetran

Resolved

We have resolved this incident.

Posted Sep 08, 2021 - 20:33 UTC

Monitoring

In order to resolve this issue, please follow the instructions below:
1. Navigate to your Instagram Connector's dashboard
2. Click on the Reconnect task
3. Re-Authorize Connection
4. Save & Test

Posted Sep 07, 2021 - 22:53 UTC

Update

In order to resolve this issue, please follow the instructions below:
1. Navigate to your Instagram Connector's dashboard
2. Click on the Reconnect task
3. Re-Authorize Connection
4. Save & Test

Posted Sep 07, 2021 - 20:23 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Sep 07, 2021 - 18:24 UTC