3rd Party: ADP Workforce Connections Failing Due to Maintenance
Incident
Report for Fivetran
Resolved
Incident Summary
Description:
3rd Party: ADP Workforce Connections Failing Due to Maintenance
Timeline:
2025-09-25 18:41:38.046 UTC to 2025-09-29 00:20:13.083 UTC
Cause:
ADP connections were failing with source-side errors outside the maintenance window
Saturday: 4:00 AM – 9:00 AM UTC
Sunday: 4:00 AM – 10:00 AM UTC
Resolution:
We rescheduled the syncs, but we saw errors like "Client is in maintenance mode." For other errors, the syncs failed, as they were not within the maintenance window. No action was taken; after the reschedule, the syncs succeeded.
Description:
3rd Party: ADP Workforce Connections Failing Due to Maintenance
Timeline:
2025-09-25 18:41:38.046 UTC to 2025-09-29 00:20:13.083 UTC
Cause:
ADP connections were failing with source-side errors outside the maintenance window
Saturday: 4:00 AM – 9:00 AM UTC
Sunday: 4:00 AM – 10:00 AM UTC
Resolution:
We rescheduled the syncs, but we saw errors like "Client is in maintenance mode." For other errors, the syncs failed, as they were not within the maintenance window. No action was taken; after the reschedule, the syncs succeeded.
Monitoring
The syncs are working as expected.
Identified
We have identified that multiple ADP Workforce connections are currently failing with 404, 501, and 503 errors. This issue appears to be related to ongoing ADP maintenance, as confirmed by the ADP maintenance status page.
ADP Status Page: https://sorry.adp.com/new_dnp/
ADP Status Page: https://sorry.adp.com/new_dnp/
This incident affected: Human Resources connectors (ADP Workforce Now).