3rd Party: Facebook Ads Connectors are failing with "HTTP 500 Internal Server Error" Exception

Incident Report for Fivetran

Resolved

This incident has been resolved.

Posted Nov 25, 2024 - 17:48 UTC

Update

The affected connectors are returning to normal.

Posted Nov 25, 2024 - 16:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 25, 2024 - 15:23 UTC

Update

We have created a hotfix for the issue and are waiting for it to be deployed

Posted Nov 25, 2024 - 15:12 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 25, 2024 - 13:08 UTC

Update

We have identified that 500 Internal Server Error is occurring for some customers while querying the /adimages endpoint. We have reached out to Facebook Support for this and are also actively working on a workaround in the meantime.

Posted Nov 25, 2024 - 06:16 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Nov 25, 2024 - 02:40 UTC

This incident affected: Marketing connectors (Facebook Ads).