New accounts getting KMS exception error.

Incident Report for Fivetran Inc

Resolved

The fix has been verified in production. Marking this incident as Resolved.

Posted Jun 24, 2020 - 23:22 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 24, 2020 - 21:45 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 24, 2020 - 21:32 UTC

Update

We are continuing to investigate this issue.

Posted Jun 24, 2020 - 20:32 UTC

Investigating

When creating the first connector for new accounts users are encountering issues and the process appears to hang.

Posted Jun 24, 2020 - 18:18 UTC

This incident affected: Fivetran Services (Web App).