Fivetran: Fivetran: Elongated Syncs/Sync Delays for Intercom Connector

Incident Report for Fivetran

Resolved

This incident has been resolved.

Posted Sep 06, 2024 - 07:35 UTC

Monitoring

It was found that the long syncs were caused due to the enabling of `company.updated` webhook events. We have gone ahead and disabled the `company.updated` event for the connectors.
We are monitoring the syncs for the connectors.

Posted Sep 06, 2024 - 04:45 UTC

Investigating

We are currently investigating this issue.

Posted Sep 06, 2024 - 02:47 UTC

Identified

We are currently experiencing elongated sync times or sync delays for the Intercom connector. We are investigating the issue to restore normal sync performance.

Posted Sep 06, 2024 - 02:37 UTC

This incident affected: Support connectors (Intercom).