Multiple Greenhouse connectors are failing due to API calls not returning data

Incident Report for Fivetran

Resolved

This incident has been resolved.

Posted Aug 03, 2020 - 21:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 03, 2020 - 19:35 UTC

Update

Greenhouse is working on a resolution for this issue.

Posted Aug 03, 2020 - 18:45 UTC

Update

Greenhouse is working on a resolution for this issue.

Posted Aug 03, 2020 - 18:44 UTC

Identified

We have identified the issue as a server error in the Greenhouse endpoint https://harvest.greenhouse.io/v1/users/{id}/permissions/jobs. Making a curl request to this endpoint returns the response {"message":"Server error in API"}.

We would ask any customer encountering this issue to contact Greenhouse Support about this server error. Once resolved the connectors should start working again.

Posted Aug 01, 2020 - 00:51 UTC

Investigating

We are currently investigating this issue.

Posted Jul 31, 2020 - 22:20 UTC