To summarize the key issue/root cause of the problem:
Apple changed base url to fetch service key and did not make it backward compatible. It affected all Apple Customers globally.
Fivetran has an ongoing effort to provide the best service to its customers. We sincerely apologize for the trouble this may have caused you and your team.
Please let us know if you have any questions or feel free to open up a Support ticket at www.fivetran.com/support
Regards,
Fivetran Team
Posted Nov 21, 2019 - 02:35 UTC
Resolved
This incident has been marked as resolved.
Posted Nov 21, 2019 - 02:30 UTC
Monitoring
The issue has been fixed and we are currently monitoring connectors in the field.
Posted Nov 20, 2019 - 18:23 UTC
Identified
The URL that we use to fetch the service key is currently unavailable. Our Engineering Team is actively working with iTunes Support on how to resolve this issue.
