3rd Party: Reddit Ads connections are experiencing failures due to API authentication and server errors
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We’ve identified that Reddit Ads connection syncs are experiencing failures due to API authentication and server errors.
Timeline:
This issue began on January 7th, 20:06 UTC and was resolved on January 8th, 9:20 UTC.
Cause:
The issue was caused by a third-party outage impacting the Reddit Ads Communities API. The API intermittently returned authentication and server-side errors, resulting in sync failures for affected Reddit Ads connections.
Resolution:
To mitigate the issue, we implemented a change to skip the problematic Reddit Ads Communities endpoint by placing UFL (User-Facing Limitation) information on the affected endpoint. In parallel, we have engaged Reddit Support to further investigate the underlying API issue on their side.
Incident Summary
Description:
We’ve identified that Reddit Ads connection syncs are experiencing failures due to API authentication and server errors.
Timeline:
This issue began on January 7th, 20:06 UTC and was resolved on January 8th, 9:20 UTC.
Cause:
The issue was caused by a third-party outage impacting the Reddit Ads Communities API. The API intermittently returned authentication and server-side errors, resulting in sync failures for affected Reddit Ads connections.
Resolution:
To mitigate the issue, we implemented a change to skip the problematic Reddit Ads Communities endpoint by placing UFL (User-Facing Limitation) information on the affected endpoint. In parallel, we have engaged Reddit Support to further investigate the underlying API issue on their side.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We’ve identified that the failures are related to the Reddit Ads Communities API. We are working on a fix to skip the affected endpoint.
In parallel, we’ve contacted Reddit Support to further investigate the issue.
In parallel, we’ve contacted Reddit Support to further investigate the issue.
Update
We’ve identified that Reddit Ads connection syncs are failing. The errors appear related to API authentication and intermittent server-side responses from Reddit Ads. Our team is investigating and monitoring closely; we’ll share progress updates as they become available.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Marketing connectors (Reddit Ads).