Fivetran: HVA SAP ECC on Oracle Connections Failing Due to Issue in ServiceAccessContext Initialization
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We have identified an issue with the HVA SAP ECC on Oracle Connectors, where the syncs are failing with the error "getServiceAccessContext() is null".
Timeline:
This issue began on November 17, 2025, at 22:48 UTC and was resolved on November 18, 2025, at 16:08 UTC
Cause:
A recent update to the connector workflow caused the failures.
Resolution:
The root cause has been fixed, and the connector syncs are successful.
Incident Summary
Description:
We have identified an issue with the HVA SAP ECC on Oracle Connectors, where the syncs are failing with the error "getServiceAccessContext() is null".
Timeline:
This issue began on November 17, 2025, at 22:48 UTC and was resolved on November 18, 2025, at 16:08 UTC
Cause:
A recent update to the connector workflow caused the failures.
Resolution:
The root cause has been fixed, and the connector syncs are successful.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Update
We have identified the cause of the issue and are working on the fix.
Identified
We have identified an issue with the HVA SAP ECC on Oracle Connectors, where the syncs are failing with the error "getServiceAccessContext() is null".
This incident affected: Database connectors (HVA SAP ECC on Oracle, HVA SAP ECC on Oracle with NetWeaver).