Delayed sync and dbt transformation scheules observed in AWS US-West-2 and AWS EU-West-1 regions

Incident Report for Fivetran

Resolved

We identified an issue for some DBT Transformations and connectors running in the AWS US-West-2 and AWS EU-West-1 regions. This resulted in Transformation jobs failing with a “dbt job terminated unexpectedly” error and connector syncs not running as scheduled or stuck in pending state.

Timelines:
This issue began at 8:30 AM UTC and was resolved at 01:30 PM UTC.

Cause:
The incident was caused by recent upgrade work that was carried out for the regions AWS US-West-2 and AWS EU-West-1.

Resolution:
We allocated additional resources to the affected regions to resume normal transformation and sync functionality.

Posted May 23, 2024 - 08:30 UTC