Fivetran: Some of the Greenhouse connectors are failing with the "javax.ws.rs.ForbiddenException" error

Incident Report for Fivetran

Resolved

All the connectors are syncing successfully, so we will mark the incident as resolved.

Posted Feb 24, 2024 - 15:58 UTC

Monitoring

A fix has been implemented, and we are monitoring the results.

Posted Feb 24, 2024 - 14:28 UTC

Investigating

Customers lacking permission to access the DEMOGRAPHIC_ANSWER and DEMOGRAPHIC_QUESTION_SET tables encounter a "javax.ws.rs.ForbiddenException" error when attempting to query these endpoints from the source.

We are working on a code fix to avoid querying the above two tables if there is no permission to query them.

Posted Feb 24, 2024 - 13:39 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Feb 24, 2024 - 13:28 UTC

This incident affected: Human Resources connectors (Greenhouse).