3rd Party: Some ServiceTitan connections are intermittently failing with an HTTP 500 Error

Incident Report for Fivetran

Resolved

Description:
We identified an issue affecting ServiceTitan connectors, which resulted in syncs failing with an HTTP 500 error.

Timeline:
This issue began on 2026-04-23 at 17:55 UTC and was resolved on 2026-04-23 at 18:34 UTC.

Cause:
The failures were due to a temporary service outage on ServiceTitan’s end, disrupting sync processes.

Resolution:
The issue was resolved once ServiceTitan deployed a fix on their end
Posted Apr 23, 2026 - 18:00 UTC