Some Facebook connectors are failing due to latency issues with Facebook's Marketing Insights API

Incident Report for Fivetran

Resolved

We have resolved this incident.

Posted May 06, 2021 - 16:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 06, 2021 - 13:40 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 05, 2021 - 19:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2021 - 19:27 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 05, 2021 - 19:26 UTC

Update

We have deployed a temporary fix for the Facebook Pages connector alone and we will be monitoring the syncs' progress.

Posted May 05, 2021 - 16:03 UTC

Identified

There are ongoing issues with Facebook's Marketing Insight's API that is affecting our Facebook connectors (Ads, Ad Insights, Ad Account and Pages) that can be followed using https://developers.facebook.com/status/.

Posted May 02, 2021 - 20:22 UTC