3rd Party: Multiple Apple App Store Connections are failing with `Reporter is currently unavailable`
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that success rates are returning to normal levels and affected connections are syncing successfully.
Incident Summary
Description:
We identified an issue with the Apple App Store connection, which resulted in syncs failing with `Reporter is currently unavailable`
Timeline:
This issue began on 2026-05-12T22:32:00Z UTC and was resolved on 2026-05-13T02:45:00Z UTC.
Cause:
The issue was caused by the third-party, /v1/financeReports endpoint failing with "HTTP 503 SERVICE_UNAVAILABLE_ERROR: Reporter is currently unavailable.
Resolution:
The issue was automatically resolved from the third-party side without any intervention from the Fivetran end.
Incident Summary
Description:
We identified an issue with the Apple App Store connection, which resulted in syncs failing with `Reporter is currently unavailable`
Timeline:
This issue began on 2026-05-12T22:32:00Z UTC and was resolved on 2026-05-13T02:45:00Z UTC.
Cause:
The issue was caused by the third-party, /v1/financeReports endpoint failing with "HTTP 503 SERVICE_UNAVAILABLE_ERROR: Reporter is currently unavailable.
Resolution:
The issue was automatically resolved from the third-party side without any intervention from the Fivetran end.
Monitoring
Connection syncs are succeeding, and we continue to monitor the connections closely.
Investigating
We are investigating an issue impacting Apple App Store connections, where syncs are failing with the error:
"Unknown failure. This request cannot be processed right now. Reporter is currently unavailable."
We have reached out to Apple Support and are actively monitoring the syncs.
"Unknown failure. This request cannot be processed right now. Reporter is currently unavailable."
We have reached out to Apple Support and are actively monitoring the syncs.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Marketing connectors (Apple App Store).