We identified an issue with email, aws_lambda and azure_function connectors, which resulted in syncs failing with an error message stating, "INTERNAL: Connector setup not found for integration email and version 1."

Incident Report for Fivetran

Resolved

Description:
We identified an issue with Email connectors, which resulted in syncs failing with an error message stating, "INTERNAL: Connector setup not found for integration email and version 1."

Timeline:
This issue began on Aug 18, 2025, at 20:30 UTC and was resolved on Aug 19, 2025, at 01:30 UTC.

Root Cause:
The issue was caused by a bug introduced in a recent code change.

Resolution:
We resolved the issue by rolling back the change, which restored normal functionality.

Posted Aug 19, 2025 - 07:12 UTC

This incident affected: Function connectors (AWS Lambda, Azure Functions) and File connectors (Email).