Zuora and Zuora Sandbox Long Running Syncs

Incident Report for Fivetran

Resolved

This incident has been resolved.

Posted Sep 20, 2022 - 12:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Please note that you need to pause and unpause the connector to kill the ongoing long syncs. The next sync should run fine.

Posted Sep 20, 2022 - 11:11 UTC

Update

We are continuing to work on the workaround and are also awaiting Zuora's input on the issue

Posted Sep 20, 2022 - 08:14 UTC

Update

We are continuing to work on the workaround and are also awaiting Zuora's input on the issue.

Posted Sep 20, 2022 - 04:35 UTC

Update

We have reached out to Zuora Support in relation to this issue and are currently working on a temporary workaround.

Posted Sep 19, 2022 - 22:59 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Sep 19, 2022 - 22:03 UTC

This incident affected: Finance connectors (Zuora, Zuora Sandbox).