Zuora Connector failing with error Missing object Exception

Incident Report for Fivetran

Resolved

This incident has been resolved.

Posted Aug 11, 2022 - 09:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results. We identified that the issue was caused by a recent change. After the change, Zuora connectors started to sync all the "Excluded By System" objects even if those tables are not available for the users. This resulted in Missing Object Exception. To fix the issue, we have made changes to not add objects to the schema if the object is not accessible.

Posted Aug 11, 2022 - 09:16 UTC

Update

We are continuing to work on a fix for this issue.

Posted Aug 11, 2022 - 07:43 UTC

Update

We have identified the potential root cause of the issue, we are currently working on the fix.

Posted Aug 11, 2022 - 05:14 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Aug 11, 2022 - 05:00 UTC

This incident affected: Finance connectors (Zuora).