Some Hubspot Connectors are Failing
Incident
Report for Fivetran
Postmortem
Issue
Some HubSpot connectors started failing with a 400 Bad Request error while making calls to the Ticket endpoint.
Root Causes and Complications:
A change by HubSpot caused connectors that hadn’t re-authorized their app since the Ticket endpoint was rolled out in November 2020 to start failing.
Resolution:
Disabled the Ticket endpoint from the Schema page in the dashboard and temporarily skipped syncing the Ticket endpoint, pending re-authorization. The informational tooltip next to the disabled Ticket endpoint will also inform users to perform re-authorization.
Resolved
The fix is now live and the connectors are now running successfully. We will be sending out an email regarding the details of the fix soon.
Monitoring
A fix has been deployed and we are starting to see connectors running successfully. We'll continue to monitor this.
Identified
A recent update in the HubSpot API has been identified as the root cause. We are currently working towards a fix.
Investigating
A number of Hubspot connectors have been failing with a 400 internal service error. We are currently working with Hubspot to investigating this issue.