This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Posted Oct 26, 2023 - 14:53 UTC
We have deployed an additional fix for the failing FINANCIAL_EVENTS endpoint and have observed a large drop in connector sync failure rates.
We will continue to monitor affected connectors to ensure they resume their normal sync functionality.
Posted Oct 26, 2023 - 13:36 UTC
We have successfully deployed a fix for the failing FINANCIAL_EVENT_GROUP endpoint and connectors are no longer failing when making this query. We have also observed some connectors are failing whilst querying the FINANCIAL_EVENTS endpoint and we are currently investigating these failures in more detail.
Posted Oct 26, 2023 - 11:26 UTC
We have identified an issue with the Amazon Selling Partner connector caused by a change to the retention period for the financial event groups endpoint from the Amazon end without any prior notice.
The retention period for this endpoint has changed to 1 year (The data retention period went as far back as the year 2000 prior to this change). This is causing some connector syncs to fail with a "Bad Request" error whilst the connector is trying to fetch data outside of the new 1 year retention period.
Our developers have developed a fix for this which is currently under review. We will provide an additional update once the fix has been deployed.
Posted Oct 26, 2023 - 07:31 UTC
The issue has been identified and we are working to resolve it.
Posted Oct 26, 2023 - 07:09 UTC
This incident affected: Sales connectors (Amazon Selling Partner).