Fivetran: Facebook Ads connection syncs are failing with error "Parsing Creative object for hash failed"

Incident Report for Fivetran

Resolved

Incident Summary

Description:
Facebook Ads connection syncs are failing with the error "Parsing Creative object for hash failed

Timeline:
This issue began on 11th Sep at 11:00 PM UTC and was resolved at 12th Sep 04: 30 AM UTC.

Cause:
The issue was caused by a bug introduced in a recent code change.

Resolution:
We resolved the issue by rolling back the change, which restored normal functionality.
Posted Sep 12, 2025 - 06:10 UTC

Monitoring

A hotfix has been deployed, and connections are recovering. We are continuing to monitor.
Posted Sep 12, 2025 - 04:13 UTC

Identified

The issue has been identified and we are working to resolve it.
Posted Sep 12, 2025 - 02:05 UTC
This incident affected: Marketing connectors (Facebook Ads).