Fivetran: Multiple connector sync delayed

Incident Report for Fivetran

Resolved

The issue has been resolved. The connectors are now syncing, and the transformations are executing as scheduled.

Posted Sep 30, 2024 - 22:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 30, 2024 - 22:30 UTC

Update

During maintenance preparations for the migration, unexpected changes were made to the IP addresses of external-facing instances. This may impact connectors relying on whitelisted IPs at the source or destination, potentially disrupting syncs. Our engineering team is actively working to revert these changes, and syncs should succeed on retry. No action is required from customers at this time.

Posted Sep 30, 2024 - 22:01 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Sep 30, 2024 - 22:00 UTC

This incident affected: Systems (General Services).