Fivetran: Connectors are failing with error "We could not connect to Source due to the invalid credentials. Please update the credentials."

Incident Report for Fivetran

Resolved

We have corrected all connectors with this error at this time. Please open a support ticket if you see any failed syncs continue. We will post a root cause on this status page once completed.

Posted Oct 20, 2023 - 01:22 UTC

Identified

We have identified the issue and we are working on correcting the connectors.

As a workaround, you can follow these steps:

1. Navigate to the setup tab of the connector.
2. Click edit connection details
3. Set the 'Require TLS through Tunnel' toggle to on.
4. Click Save & test.
5. Accept the certificate in the popup.

Posted Oct 19, 2023 - 22:07 UTC

Investigating

We have engaged AWS support to diagnose a possible root cause from their end.

Posted Oct 19, 2023 - 19:41 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Oct 19, 2023 - 18:04 UTC

This incident affected: Database connectors (PostgreSQL).