Fivetran: Some Shopify connector syncs are failing due to Access denied for fileErrors field error
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have confirmed that instance rates have returned to normal and connectors are now syncing successfully.
Incident Summary
Description:
We identified an issue for Shopify which resulted in syncs failing with an Access denied for fileErrors field error.
Timeline:
This issue began on Sep 29, 2025 around 7:30 PM UTC and was resolved on Sep 30, 2025 at 4:00 AM UTC.
Cause:
The issue occurred due to a recent code change made in response to Shopify’s Order returns API failures.
Resolution:
A hotfix was deployed to address the issue by modifying the code logic. Following this change, the connectors resumed syncing successfully.
Incident Summary
Description:
We identified an issue for Shopify which resulted in syncs failing with an Access denied for fileErrors field error.
Timeline:
This issue began on Sep 29, 2025 around 7:30 PM UTC and was resolved on Sep 30, 2025 at 4:00 AM UTC.
Cause:
The issue occurred due to a recent code change made in response to Shopify’s Order returns API failures.
Resolution:
A hotfix was deployed to address the issue by modifying the code logic. Following this change, the connectors resumed syncing successfully.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We have identified the root cause of the issue causing Shopify connectors failure. A fix is currently in progress, and we will provide further updates soon.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Sales connectors (Shopify).