Qualtrics Connections Intermittently Failing to Sync /Ticket-Exports Endpoint Due to 500 Internal Server Error and 404 Not Found Errors From the Source API

Incident Report for Fivetran

Update

We are still awaiting a response from Qualtrics Support regarding this issue. In the meantime, we have deployed a workaround to help prevent failures. As a result, the failure rate has significantly decreased following the deployment. We will continue to monitor the situation and provide further updates.

Posted Apr 02, 2025 - 04:36 UTC

Update

We are continuing to investigate this issue.

Posted Apr 01, 2025 - 20:00 UTC

Investigating

We are currently investigating this issue with the Qualtircs support team.

Posted Apr 01, 2025 - 15:49 UTC

This incident affects: Support connectors (Qualtrics).