3rd Party: Multiple QuickBooks syncs re-scheduled due to a maintenance on third-party side

Incident Report for Fivetran

Resolved

This incident has been resolved, and we have observed that affected connections are now syncing successfully.

Incident Summary
Description:
We have identified an issue where multiple QuickBooks connections started rescheduling with the error "Rescheduling to recover more quickly after a failure – no action required Failed to sync 1 endpoint:\n - TERM: The request cannot be fulfilled due to bad syntax."

Timeline:
This issue began on December 23rd at 04:20 AM UTC and was resolved on December 23rd at 04:50 AM UTC.

Cause:
The issue occurred due to a scheduled maintenance on the third-party side. QuickBooks has posted the maintenance timeline details on their status page
https://status.quickbooks.intuit.com/incidents/l2q02p7xh0yy

Resolution:
The issue has been resolved automatically, and no manual intervention was required.

Posted Dec 23, 2025 - 05:00 UTC