Update - We have restarted the syncs from our end and are continuing to monitor the connections
Sep 28, 10:41 UTC
Update - We've deployed another fix that we expect to fix the root cause of these issues. We will be restarting some active syncs to apply this fix.
Sep 26, 03:25 UTC
Update - We are still experiencing intermittent connector failures with the following exception: "Connections could not be acquired from the underlying database".
We are investigating this further.
Sep 25, 16:13 UTC
Update - We have re-started the syncs and are continuing to monitor the connections
Sep 25, 11:14 UTC
Update - Some of the connectors are stuck and are not able to finish the sync. We are working on our end to re-start these syncs and will continue to monitor the progress
Sep 25, 06:03 UTC
Monitoring - We have implemented a fix and are no longer seeing connector failures. We will continue to monitor connector performance.
Sep 24, 21:30 UTC
Update - As part of our investigation we will be restarting some services at 1:45 PM PT. As part of this update, some connectors may be interrupted and require a restart.
Sep 24, 20:42 UTC
Investigating - We are seeing intermittent connector failures with the following exception: "Connections could not be acquired from the underlying database!". We are currently investigating the root cause.
Sep 24, 18:58 UTC
Monitoring - A fix has been implemented and we are monitoring.
Sep 22, 15:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 03:26 UTC
Investigating - We are seeing intermittent DNS failures with connectors in the EU region. We are currently investigating the root cause.
Sep 21, 21:32 UTC
Fivetran Services Operational
90 days ago
99.99 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Replication Servers ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 28, 2020

Unresolved incident: Some Connectors are Failing.

Sep 27, 2020

No incidents reported.

Sep 26, 2020
Sep 25, 2020
Sep 24, 2020

Unresolved incident: Intermittent DNS failures in EU region.

Sep 23, 2020

No incidents reported.

Sep 22, 2020
Resolved - This incident has been resolved.
Sep 22, 13:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 13:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 13:28 UTC
Investigating - We are currently investigating this issue.
Sep 22, 13:01 UTC
Sep 21, 2020
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Resolved - This incident has been resolved. All connectors are up and syncing data.
Sep 18, 18:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 16:24 UTC
Identified - Zuora connectors are currently failing on the error "PrimaryKeyContainsNull". Engineering is working on a fix for this.
Sep 18, 04:14 UTC
Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.