Fivetran
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Dashboard UI ? Operational
90 days ago
99.63 % uptime
Today
Fivetran API ? Operational
90 days ago
100.0 % uptime
Today
Replication Servers ? Operational
90 days ago
99.95 % uptime
Today
Connectors Operational
Logs ? Operational
Files Operational
Sales Operational
BI Tools (Managed BigQuery) ? Operational
Events Operational
Finance Operational
Support Operational
Databases Operational
Functions Operational
Marketing Operational
Engineering Operational
Productivity Operational
Human Resources Operational
Transformations ? Operational
Destinations ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 19, 2021

No incidents reported today.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Xero Connectors failing due to 400 Bad request
Resolved - We have resolved this incident.
Jun 17, 15:50 UTC
Monitoring - We have released a fix to temporarily skip the sync of the "overpayment" table if there are any errors returned for it.

Next Steps:
We are waiting for Xero support to reply on the resolution of the root cause of this issue. Following the resolution, we will remove the temporary table skip.
Jun 17, 15:09 UTC
Update - Some connectors are failing with an error containing "Primary Key overpaymentID is null in object".
This is caused by the Xero API incorrectly returning the OverpaymentId values as null. The Xero documentation informs that this should be a unique value:
https://developer.xero.com/documentation/api/accounting/overpayments#get-overpayments.

We are seeing this get resolved by itself for some customers and we are in the process of reaching out to Xero Support to resolve this.
Jun 17, 13:09 UTC
Identified - The issue has been identified and we are working to resolve it.
Jun 17, 08:00 UTC
Some Mixpanel Connectors are Failing
Resolved - Mixpanel connectors were down because of the partial outage of Mixpanel's export API observed on their status page - https://status.mixpanel.com/
Jun 17, 04:30 UTC
Jun 16, 2021

No incidents reported.

Jun 15, 2021
Connector configuration Setup Tests failing for APAC region
Resolved - This incident has been resolved.
Jun 15, 06:13 UTC
Update - We are continuing to monitor for any further issues.
Jun 15, 03:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 15, 03:20 UTC
Identified - The issue has been identified and we are working to resolve it.
Jun 15, 03:00 UTC
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Dashboard missing some UI elements
Resolved - We have resolved this incident.
Jun 12, 13:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 10:10 UTC
Identified - Syncs are running as expected, but UI elements including sync charts, user actions, schema changes may not be visible for some users
Jun 12, 02:50 UTC
Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Many Facebook Ads Connectors Failing with RuntimeException errors
Resolved - We have resolved this incident.
Jun 9, 10:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 07:30 UTC
Update - The issue identified is confirmed to be on the Facebook side. Fivetran Engineering has reached out to Facebook Support and are awaiting an ETA for resolution. You can find additional details here: https://developers.facebook.com/support/bugs/200868658566193/

We are requesting your help to update the above Facebook bug in order to gain traction towards a quicker resolution.
Jun 8, 15:48 UTC
Identified - The issue has been identified and we are working to resolve it.
Jun 8, 02:50 UTC
Jun 8, 2021
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

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