All Systems Operational
Fivetran Services Operational
90 days ago
99.99 % uptime
Today
Web App ? Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Replication Servers ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 09:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 22:48 UTC
Investigating - We are currently investigating a potential system-wide issue.
Apr 8, 22:19 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 00:00 UTC
Scheduled - We will be undergoing scheduled maintenance at this time. There will be a short outage of connector syncs for a very small handful of connectors. A separate communication will have been sent if you will be affected. While the window for this outage is for a full 2 hours, it is expected that the work will complete in less than 20 minutes
Apr 1, 19:24 UTC
Apr 8, 2021
Resolved - This incident has now been resolved.
Apr 8, 17:08 UTC
Update - All the connectors are now running successfully.We will continue to monitor the service.
Apr 8, 10:19 UTC
Monitoring - We are seeing preliminary success after Optimizely's recent update but will continue to monitor the situation.
Apr 7, 22:32 UTC
Update - The Optimizely engineers have identified the problem and are working on a fix for the issue.

We are continuing to monitor the situation and will post updates as and when they come through.
Apr 7, 16:19 UTC
Update - We are actively following up with Optimizely team about the issue and will be sure to post any further updates.
Apr 7, 12:21 UTC
Update - We are still waiting for a fix from Optimizely, Meanwhile we have reached out to their support team requesting for an ETA on the fix.
Apr 7, 05:43 UTC
Identified - Fivetran's services have been affected by an issue on the Optimizely side which you can read more about here: https://status.optimizely.com/incidents/nn9lwdbllybd

We are awaiting a fix from Optimizely for services to return to normal.
Apr 6, 15:31 UTC
Investigating - Optimizely connectors are currently erroring out on "RuntimeException: {"code": "internal", "message": "An unexpected internal error occurred. Please try again later."" We are actively looking into this issue.
Apr 6, 13:45 UTC
Apr 7, 2021
Apr 6, 2021
Resolved - The identified issue has been temporarily resolved but we are actively working on implementing a permanent fix and will deploy the same as soon as possible.
Apr 6, 09:45 UTC
Identified - Many connectors are syncing successfully now. The intermittent failures were related to rate limit issues. We are currently developing a fix.
Apr 6, 03:05 UTC
Investigating - We are currently investigating an issue where some Pinterest Ads connectors are failing with a "Too Many Requests" exception.
Apr 5, 20:19 UTC
Apr 5, 2021
Apr 4, 2021
Resolved - All connectors are now syncing to completion and have been running without any issues. This looks to be resolved by Facebook.
Apr 4, 15:07 UTC
Monitoring - We are slowly starting to see all Facebook Ad Insight connectors complete syncs successfully. We will continue to monitor this.
Apr 4, 09:06 UTC
Update - Facebook is currently experiencing issues with asynchronous jobs. Their team has confirmed that they are escalating on their end. We are waiting for them to resolve the issue.
Apr 3, 02:19 UTC
Investigating - We are currently investigating an issue where some Facebook connectors are failing with a "Gave up waiting for the job after 5 retries" exception.
Apr 3, 01:08 UTC
Apr 3, 2021
Apr 2, 2021

No incidents reported.

Apr 1, 2021
Resolved - This incident has been resolved.
Apr 1, 12:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 05:37 UTC
Identified - We've discovered a change in the Bing API which appears to be the root cause of some errors. The source API now requires we refresh the token after HTTP 200 errors. From our investigation, this change appears to have happened around March 25 and is not documented in the changelong for the Bing API.

We are creating new code to account for this requirement so we refresh the token after HTTP 200 errors.
Mar 31, 16:52 UTC
Update - We are continuing to investigate some ongoing issues with a number of connectors which the fix has not resolved.
Mar 31, 12:36 UTC
Monitoring - The fix was deployed at 3:36pm PDT. We are currently monitoring syncs for the error.
Mar 31, 00:17 UTC
Identified - Engineering has developed a fix and we expect it to be released to production by this afternoon pacific time.
Mar 30, 17:37 UTC
Update - We are continuing to investigate this issue.
Mar 30, 07:00 UTC
Update - We are continuing to investigate this issue.
Mar 30, 06:58 UTC
Investigating - We are currently investigating an issue where some Microsoft Ads connectors are failing with a NullPointerException error.
Mar 29, 12:57 UTC
Mar 31, 2021
Mar 30, 2021
Mar 29, 2021
Resolved - The underlying issue has been resolved by Mixpanel and the connectors have resumed syncing.
Mar 29, 08:36 UTC
Update - The Mixpanel Export API had an outage (https://status.mixpanel.com/incidents/vrx94x9jmvdw) that has now been resolved. Syncs have started to succeed and we will continue to monitor this until all the Mixpanel connectors' syncs are running without any issues.
Mar 29, 06:28 UTC
Monitoring - Mixpanel appears to be having a problem with their API not returning any data. Many Fivetran Mixpanel connector users are getting error "Read timed out" when we attempt to query data from the Mixpanel API.

At this time, we're recommending Fivetran customers seeing this error contact Mixpanel. The API endpoint experiencing the failure is https://data.mixpanel.com/api/2.0/export
Mar 28, 22:19 UTC