Instagram Business connectors failing with error message : 'Incompatible metric (video_views) with the media'
Subscribe
Monitoring - We've deployed work-around to skip syncing video media and are monitoring impacted connectors. We'll continue to monitor for fix from Facebook before reverting this change.
Jul 1, 15:27 UTC
Jul 1, 15:27 UTC
Update - We're testing a work-around to skip syncing video media until Facebook have resolved the issue. Change will be reverted when issue is fully resolved by Facebook.
Jul 1, 12:56 UTC
Jul 1, 12:56 UTC
Update - We have identified the cause - a change implemented on Reel metrics insights by Facebook. We are working on the fix based on the identified cause.
Jul 1, 08:14 UTC
Jul 1, 08:14 UTC
Identified - The issue has been identified and we are working to resolve it.
Jul 1, 07:24 UTC
Jul 1, 07:24 UTC
Destinations
?
Operational
Dashboard UI
?
Operational
Transformations
?
Operational
Fivetran API
?
Operational
Replication Servers
?
Operational
BI Tools (Managed BigQuery) connectors
Operational
Chartio
Operational
Google Data Studio
Operational
Looker
Operational
Periscope
Operational
Sigma Computing
Operational
Sisense
Operational
Tableau
Operational
Database connectors
Operational
Aurora MySQL
Operational
Aurora PostgreSQL
Operational
Azure MariaDB
Operational
Azure MySQL
Operational
Azure PostgreSQL
Operational
Azure SQL Database
Operational
Azure SQL Managed Instance
Operational
DynamoDB
Operational
Google Cloud MySQL
Operational
Google Cloud PostgreSQL
Operational
Google Cloud SQL - SQL Server
Operational
Heroku Postgres
Operational
Magento MySQL
Operational
Magento MySQL RDS
Operational
MariaDB
Operational
MariaDB RDS
Operational
Microsoft Dynamics 365 F/O
Operational
MongoDB
Operational
MongoDB Sharded
Operational
MySQL
Operational
MySQL RDS
Operational
Oracle
Operational
Oracle EBS
Operational
Oracle RAC
Operational
Oracle RDS
Operational
PostgreSQL
Operational
PostgreSQL RDS
Operational
SAP HANA
Operational
SQL Server
Operational
SQL Server RDS
Operational
Amazon DocumentDB
Operational
Engineering connectors
Operational
GitHub
Operational
Jira
Operational
Splunk
Operational
Twilio
Operational
Microsoft Lists
Operational
Event connectors
Operational
Amplitude
Operational
Apache Kafka
Operational
AWS MSK
Operational
Azure Event Hubs
Operational
Confluent Cloud
Operational
Heap
Operational
Heroku Kafka
Operational
Mixpanel
Operational
Optimizely
Operational
Pendo
Operational
Segment
Operational
Snowplow
Operational
Webhooks
Operational
File connectors
Operational
Amazon CloudFront
Operational
Amazon S3
Operational
AWS CloudTrail
Operational
Azure Blob Storage
Operational
Box
Operational
Dropbox
Operational
Email
Operational
FTP
Operational
Google Cloud Storage
Operational
Google Drive
Operational
Google Sheets
Operational
Kinesis
Operational