Fivetran
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Connectors Operational
90 days ago
99.78 % uptime
Today
Logs ? Operational
90 days ago
100.0 % uptime
Today
Files Operational
90 days ago
100.0 % uptime
Today
Sales Operational
90 days ago
99.55 % uptime
Today
BI Tools (Managed BigQuery) ? Operational
90 days ago
100.0 % uptime
Today
Events Operational
90 days ago
100.0 % uptime
Today
Finance Operational
90 days ago
99.78 % uptime
Today
Support Operational
90 days ago
99.91 % uptime
Today
Databases Operational
90 days ago
99.74 % uptime
Today
Functions Operational
90 days ago
100.0 % uptime
Today
Marketing Operational
90 days ago
98.22 % uptime
Today
Engineering Operational
90 days ago
100.0 % uptime
Today
Productivity Operational
90 days ago
100.0 % uptime
Today
Human Resources Operational
90 days ago
99.94 % uptime
Today
Destinations ? Operational
90 days ago
100.0 % uptime
Today
Dashboard UI ? Operational
90 days ago
99.73 % uptime
Today
Transformations ? Operational
90 days ago
99.95 % uptime
Today
Fivetran API ? Operational
90 days ago
99.96 % uptime
Today
Replication Servers ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 20, 2021

No incidents reported today.

Sep 19, 2021
Database Maintenance - Extended
Completed - The scheduled maintenance has been completed.
Sep 19, 11:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 10:38 UTC
Scheduled - We are continuing to see a delay in our maintenance. This has been extended by an hour.
Sep 19, 10:37 UTC
Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 10:30 UTC
Update - There has been a delay with snapshot creation and the maintenance has been extended by 30 mins.
Sep 19, 09:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:00 UTC
Scheduled - We plan to upgrade our database on Sept 19. Fivetran platform will be inaccessible and connector syncs may fail or be delayed during this period. The connectors will automatically start to sync from the point of downtime and the dashboard will be accessible immediately after the upgrade is complete.
Sep 10, 05:42 UTC
Sep 18, 2021

No incidents reported.

Sep 17, 2021
Facebook Ads connectors failing with error message "Unsupported request - method type: get"
Resolved - Syncs and setup tests are now completing successfully.
Sep 17, 17:43 UTC
Monitoring - The fix is deployed and subsequent syncs are completing successfully. Setup tests are still throwing the a retry error and engineering is getting a fix for that deployed.
Sep 17, 16:54 UTC
Update - The fix has been completed and is currently being deployed.

We expect that it will be in production by 12:00 PDT.
Sep 17, 15:48 UTC
Update - Facebook Ads connectors are failing due to a change in the error messages returned by Facebook's Graph API. Our engineers are currently working on a fix which will handle the new errors more gracefully.
Sep 17, 14:08 UTC
Identified - The issue has been identified and we are working to resolve it.
Sep 17, 13:54 UTC
Sep 16, 2021
Some Connectors Were Failing on "ERROR: canceling statement due to user request"
Resolved - A small subset of connectors were failing on the error "ERROR: canceling statement due to user request" from 8:41 GMT until 8:55 GMT due to an issue with our internal servers. We identified the query causing the failure and this was fixed immediately.

We now see the connectors back to running without any issues.
Sep 16, 09:00 UTC
Sep 15, 2021

No incidents reported.

Sep 14, 2021
Customers unable to login to Fivetran dashboard due to error ""Illegal character in path at index 0"
Resolved - We have resolved this incident.
Sep 14, 18:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 17:59 UTC
Update - We are continuing to work on a fix for this issue.
Sep 14, 17:36 UTC
Identified - The issue has been identified and we are working to resolve it.
Sep 14, 17:03 UTC
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Some SnapChat Ads connectors are failing with an ad_squad_unique_impressions_hourly_report error
Resolved - The deployment completed at 11am PDT. We're seeing syncs after that time complete successfully.
Sep 10, 21:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 20:45 UTC
Update - The fix is being deployed to production now. Current ETA for a fix is 3pm PDT.
Sep 10, 18:46 UTC
Update - Some connectors are starting to recover. However, there are still a number that are still failing.

We have identified the issue and a fix have been created - those that are failing should be fixed once the fix has been deployed.
Sep 10, 16:22 UTC
Identified - The issue has been identified and we are working to resolve it.
Sep 10, 15:27 UTC
Follow-up: Some Salesforce Connectors failing due to error "UPDATE/MERGE must match at most one source row for each target row"
Resolved - Connectors are now syncing successfully since the deployment finished at 12PM PDT.
Sep 10, 21:09 UTC
Investigating - This is a follow-up to the previously resolved incident earlier today: https://fivetran.statuspage.io/incidents/4f1yvycqxqg0

We have identified some further issues and are re-opening our investigation.

The issues are limited to Salesforce connectors using history mode.
Sep 10, 15:40 UTC
Some SnapChat Ads connectors failing due to error “HTTP 400 Bad Request”
Resolved - We have resolved this incident.
Sep 10, 11:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 11:42 UTC
Update - We have merged a fix for this issue and are working on deploying it.
Sep 10, 07:30 UTC
Update - We have identified the following fields are no longer supported for hourly reporting by Snapchat's API:
- attachment_uniques
- attachment_frequency
- uniques
- frequency metrics

We’re continuing to work on a fix to resolve this issue.
Sep 10, 04:32 UTC
Identified - The issue has been identified and we are working to resolve it.
Sep 10, 01:18 UTC
Some Salesforce Connectors failing due to error "UPDATE/MERGE must match at most one source row for each target row"
Resolved - We have resolved this incident.
Sep 10, 11:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 11:39 UTC
Update - Our Engineering Team continues to investigate this issue.
Sep 9, 22:17 UTC
Identified - The issue has been identified and we are working to resolve it.
Sep 9, 18:39 UTC
Hubspot Connectors failing with HTTP 400 Bad Request
Resolved - This issue seems to have been fixed itself.. We are now seeing connectors recover from the 404 error and seeing them sync successfully.
Sep 10, 07:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 07:00 UTC
Identified - The issue has been identified and we are working to resolve it.
Sep 9, 20:30 UTC
Sep 9, 2021
Sep 8, 2021
Some Instagram Business Connectors are failing with "Access Token is expired, Please get a new access token"
Resolved - We have resolved this incident.
Sep 8, 20:33 UTC
Monitoring - In order to resolve this issue, please follow the instructions below:
1. Navigate to your Instagram Connector's dashboard
2. Click on the Reconnect task
3. Re-Authorize Connection
4. Save & Test
Sep 7, 22:53 UTC
Update - In order to resolve this issue, please follow the instructions below:
1. Navigate to your Instagram Connector's dashboard
2. Click on the Reconnect task
3. Re-Authorize Connection
4. Save & Test
Sep 7, 20:23 UTC
Identified - The issue has been identified and we are working to resolve it.
Sep 7, 18:24 UTC
Sep 7, 2021
DBT Transformations are not getting scheduled
Resolved - We have resolved this incident.
Sep 7, 18:45 UTC
Update - We have rolled back the DBT scheduler to its previous version as a temporary measure, and DBT jobs are now running as expected.

Our engineers are currently working on a permanent fix for this issue.
Sep 7, 15:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 7, 15:48 UTC
Identified - The issue has been identified and we are working to resolve it.
Sep 7, 15:15 UTC
Sep 6, 2021

No incidents reported.

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