Fivetran Inc Status

Fivetran Inc

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Fivetran Services Operational

90 days ago

99.97 % uptime

Today

Web App Operational

90 days ago

99.99 % uptime

Today

API Operational

90 days ago

99.94 % uptime

Today

Replication Servers Operational

90 days ago

99.97 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 9, 2020

No incidents reported today.

Apr 8, 2020

Google Related Components May Be Down

Resolved - Google Cloud has resolved their issue so we are marking this incident as solved.
Apr 8, 16:48 UTC

Identified - Google related components like connectors running on the BigQuery warehouse and Fivetran's connectors that are running on the Google Cloud Engine may be affected. This is because Google is currently facing issues.

Related links - https://status.cloud.google.com/incident/zall/20005
Apr 8, 15:03 UTC

Apr 7, 2020

Intermittent failure with some Webhook connectors

Resolved - The incident has been resolved.
Apr 7, 22:53 UTC

Monitoring - We had to roll back some instances and the issue has been taken care of. We have been monitoring since.
Apr 7, 22:08 UTC

Investigating - We are currently investigating an issue that is causing intermittent failure (404 error) with some of our webhook connectors
Apr 7, 20:26 UTC

Fivetran Log Connectors are failing

Resolved - This incident has been resolved.
Apr 7, 13:26 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 11:11 UTC

Identified - The issue has been identified and a fix is being implemented.
Apr 7, 10:00 UTC

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

Trouble Accessing Fivetran Dashboard

Resolved - This incident has been resolved.
Apr 2, 02:47 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 23:09 UTC

Update - Our Engineering Team continues to investigate this issue.
Apr 1, 18:35 UTC

Investigating - We are seeing issues with accessing the dashboard for users who are trying to create/ edit connector or warehouse details. We are working on fixing this.
Apr 1, 15:17 UTC

Apr 1, 2020

Connectors Are Failing With "Something is wrong with cardinality estimation"

Resolved - This incident has been resolved.
Apr 1, 23:17 UTC

Monitoring - A fix has been implemented and your subsequent syncs should succeed. We are monitoring on our end as well.
Apr 1, 16:33 UTC

Identified - The issue has been identified and a fix is being implemented.
Apr 1, 16:23 UTC

Investigating - Many connectors seem to be failing with the error "Something is wrong with cardinality estimation". We are currently investigating the cause of this issue.
Apr 1, 15:52 UTC

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

Fivetran is seeing disruptions based on underlying cloud issues

Resolved - This incident has been resolved.
Mar 28, 00:07 UTC

Monitoring - Fiivetran saw a ripple effect of pending integrations, once the issue was resolved at Google's end. Fivetran team is currently monitoring the connectors as they are getting back to normalcy. We will continue monitoring for the next hour prior to marking the issue as resolved.
Mar 27, 22:07 UTC

Identified - We have identified this particular issue tied to the Google Cloud Platform issue as stated on the status update given at https://status.cloud.google.com/incident/cloud-networking/20004

We will monitor this closely.
Mar 27, 20:54 UTC

Mar 27, 2020

Some Pardot connectors are failing

Resolved - This incident has been resolved.
Mar 27, 19:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 18:19 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 27, 14:14 UTC

Investigating - We are currently investigating this issue.
Mar 27, 12:59 UTC

Connectors May Be Delayed

Postmortem - Read details
Mar 28, 02:26 UTC

Resolved - This incident has been resolved. We have seen most of the connectors finish their sync in a timely manner. Please feel free to open a support ticket if you do believe the syncs are still pending and you are on Snowflake Warehouse. Our support team is happy to help.
Mar 27, 00:00 UTC

Update - We are continuing to monitor for any further issues.
Mar 26, 16:06 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 16:05 UTC

Update - We are continuing to work on a fix for this issue. Please note that this affects connectors running on Snowflake and Redshift alone.
Mar 26, 15:01 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 26, 10:01 UTC

Mar 26, 2020

Pause/Unpause Functionality Currently Not Working

Resolved - Marking this incident as resolved.
Mar 26, 00:04 UTC

Monitoring - A fix has been implemented and we are currently monitoring the connectors. Will mark this as Resolved in an hour or so.
Mar 25, 23:05 UTC

Identified - The issue has been identified and is being worked on. As a part of the fix, we will have to bounce some servers that could affect a few connector syncs. Sync will start where it left off in their next sync cycle and should not have any data integrity or other issues.
Mar 25, 21:32 UTC

Investigating - The option to enable/pause connectors is not functioning as expected. Our Engineering Team is actively investigating this issue with urgency.
Mar 25, 17:33 UTC