Fivetran
Intermittent Failures due to BigQuery Dataset Not Found Error
Identified - The issue has been identified and we are working to resolve it.
May 17, 19:30 UTC
Uptime over the past 90 days. View historical uptime.
Dashboard UI ? Operational
90 days ago
99.99 % uptime
Today
Fivetran API ? Operational
90 days ago
100.0 % uptime
Today
Replication Servers ? Operational
90 days ago
99.98 % uptime
Today
Connectors Operational
Logs ? Operational
Files Operational
Sales Operational
BI Tools (Managed BigQuery) ? Operational
Events Operational
Finance Operational
Support Operational
Databases Operational
Functions Operational
Marketing Operational
Engineering Operational
Productivity Operational
Human Resources Operational
Transformations ? Operational
Destinations ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021

Unresolved incident: Intermittent Failures due to BigQuery Dataset Not Found Error.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021
Salesforce connectors are currently failing due to a reported outage of Salesforce services
Resolved - We have resolved this incident.
May 12, 05:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 05:20 UTC
Update - Latest update from Salesforce:
"The Technology team continues to manually restore service. We currently don’t have an estimated time on when full recovery is expected. The team is confident that this incident was the result of an internal DNS change. We are starting to get reports that some customers are able to access their Salesforce services. For example, our Government Cloud environment is now out of impact.

Customers using multifactor authentication will still be affected by the issue."
May 12, 01:26 UTC
Update - Salesforce is experiencing a disruption of some of their services. While their Status Page is currently down, you can find a Status Update on their Help Page: https://help.salesforce.com/home. Per Salesforce, they are currently investigating the root cause.
May 12, 00:06 UTC
Identified - The issue has been identified and a fix is being implemented.
May 12, 00:00 UTC
May 11, 2021
Postgres Setup Form Failures
Resolved - We have resolved this incident.
May 11, 23:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 23:40 UTC
Update - You may experience an error (Oops. You just submitted a request that we don't support. Please reach out to support to help troubleshoot further.) when trying to create or edit Postgres Connectors. The issue has been identified and a fix is being implemented.
May 11, 21:45 UTC
Identified - The issue has been identified and a fix is being implemented.
May 11, 20:20 UTC
Logs are not displayed on the Fivetran Dashboard
Resolved - Logs are now fully back to being functional and this issue has been resolved.
May 11, 09:07 UTC
Monitoring - We have implemented a workaround for this and see that the logs are getting displayed back on the dashboard. We will continue to monitor this and work on a permanent resolution.
May 11, 06:26 UTC
Investigating - We are noticing that the logs under the Logs tab on the dashboard are currently down. We are looking into this.
May 11, 05:49 UTC
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Greenhouse Connectors Are Failing
Resolved - We have resolved this incident.
May 7, 04:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 01:20 UTC
Update - We are continuing to work on a fix for this issue.
May 6, 19:28 UTC
Update - We are continuing to work on a fix for this issue.
May 6, 19:21 UTC
Identified - The issue has been identified and a fix is being implemented.
May 6, 18:30 UTC
Investigating - Greenhouse connectors have started failing with the following exception: "java.lang.IllegalArgumentException: number of columns not as expected." We are currently conducting an investigation
May 6, 18:17 UTC
May 6, 2021
Some Facebook connectors are failing due to latency issues with Facebook's Marketing Insights API
Resolved - We have resolved this incident.
May 6, 16:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 13:40 UTC
Identified - The issue has been identified and a fix is being implemented.
May 5, 19:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 19:27 UTC
Update - We are continuing to work on a fix for this issue.
May 5, 19:26 UTC
Update - We have deployed a temporary fix for the Facebook Pages connector alone and we will be monitoring the syncs' progress.
May 5, 16:03 UTC
Identified - There are ongoing issues with Facebook's Marketing Insight's API that is affecting our Facebook connectors (Ads, Ad Insights, Ad Account and Pages) that can be followed using https://developers.facebook.com/status/.
May 2, 20:22 UTC
Scheduled Maintenance: Fivetran API
Completed - The scheduled maintenance has been completed.
May 6, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 11:30 UTC
Scheduled - We will be undergoing scheduled maintenance at this time. There will be a short outage of the Fivetran API. While the window for this outage is 1 hour, it is expected that the work will be completed in 30 minutes.
May 6, 08:42 UTC
DBT transformations are stuck
Resolved - We noticed that some DBT transformations are stuck despite showing "currently running" . This was fixed shortly and the transformations are now running successfully.
May 6, 09:30 UTC
May 5, 2021
Lever Connectors are failing
Resolved - This incident has been resolved.
May 5, 07:27 UTC
Monitoring - A fix has been implemented and the connectors are running successfully. We will monitor the results.
May 5, 06:09 UTC
Identified - The issue has been identified and a fix is being implemented.
May 5, 03:15 UTC
Investigating - Lever connectors are failing on an error "PrimaryKeyContainsNull" while processing "panel_interview" table. We are investigating the issue.
May 5, 03:04 UTC
Instagram Business Connectors Are Experiencing Failures
Resolved - The temporary solution has been successfully deployed. Connectors that we have been monitoring are now incrementing successfully. We are marking this incident as resolved.
May 5, 01:45 UTC
Monitoring - A fix has been implemented. We are currently monitoring the results.
May 4, 22:04 UTC
Identified - The issue has been identified with the /insights endpoint of Instagram Business API which fails with a status code code 1. This translates to `Possibly a temporary issue due to downtime. Wait and retry the operation.` and can confirm this since some of the connectors have started succeeding.
We are working on a temporary solution to skip this endpoint to allow the connector to sync without any errors.
May 4, 09:17 UTC
Investigating - Instagram business connectors are failing with the following exception: "Cannot decrease the count of metrics per request below 1 , Metrics: [online_followers]." We are currently investigating this.
May 4, 02:25 UTC
May 4, 2021
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