Update - Netsuite is continuing to work on this issue. We have requested another update from them.
Sep 21, 2023 - 21:36 UTC
Sep 21, 2023 - 21:36 UTC
Update - Netsuite is continuing to work on this issue and we have followed up for an update with them.
Sep 21, 2023 - 16:11 UTC
Sep 21, 2023 - 16:11 UTC
Update - The query timeouts for the affected connectors as a temporary workaround have been deployed as of 7 AM UTC this morning.
Netsuite has assured us that they are still working on this defect #736104.
Sep 20, 2023 - 17:39 UTC
Netsuite has assured us that they are still working on this defect #736104.
Sep 20, 2023 - 17:39 UTC
Update - We are continuing to work on a fix for this issue.
Sep 20, 2023 - 17:32 UTC
Sep 20, 2023 - 17:32 UTC
Update - We have implemented query timeouts for the affected connectors as a temporary workaround. This timeout will throw a task if a specific SQL query does not receive a response from Netsuite on the Fivetran dashboard and will terminate the ongoing sync instead of running continuously for 24 hours.
Netsuite is still working on this defect #736104 and we are continuing to share the requested information with them in order for them to resolve this on their side ASAP.
Sep 19, 2023 - 14:50 UTC
Netsuite is still working on this defect #736104 and we are continuing to share the requested information with them in order for them to resolve this on their side ASAP.
Sep 19, 2023 - 14:50 UTC
Update - We are actively monitoring for updates from the Netsuite Support Ticket #736104.
To implement an interim solution from the Fivetran side, we are trying different mechanisms to add timeouts for the queries from our side to stop the syncs from getting stuck.
Sep 18, 2023 - 12:24 UTC
To implement an interim solution from the Fivetran side, we are trying different mechanisms to add timeouts for the queries from our side to stop the syncs from getting stuck.
Sep 18, 2023 - 12:24 UTC
Update - Netsuite's QA engineering team is continuing to investigate defect #736104 with a high priority and we will continue to provide regular updates shared by their team.
Sep 15, 2023 - 21:50 UTC
Sep 15, 2023 - 21:50 UTC
Update - We are continuing to work with Netsuite on this issue and have their QA team looking into this. We have also requested this to be further escalated with Netsuite and will regularly share updates.
Sep 15, 2023 - 09:50 UTC
Sep 15, 2023 - 09:50 UTC
Update - On September 12th, we identified that some Netsuite syncs were getting stuck and terminating after 24 hours. We raised an issue with Netsuite. Netsuite conducted an investigation and filed an internal defect with an urgency level of U3. We will continue to liaise with them and do what we can to assist with getting this issue resolved.
Sep 14, 2023 - 23:05 UTC
Sep 14, 2023 - 23:05 UTC
Identified - The issue has been identified and we are working to resolve it.
Sep 14, 2023 - 22:51 UTC
Sep 14, 2023 - 22:51 UTC
Database connectors
Operational
Aurora MySQL
Operational
Aurora PostgreSQL
Operational
Azure MariaDB
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Azure MySQL
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Azure PostgreSQL Database
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Azure SQL Database
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Azure SQL Managed Instance
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DynamoDB
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Google Cloud MySQL
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Google Cloud PostgreSQL
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Google Cloud SQL - SQL Server
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Heroku PostgreSQL
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Magento MySQL
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Magento MySQL RDS
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MariaDB
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MariaDB RDS
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Microsoft Dynamics 365 F/O
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MongoDB
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MongoDB Sharded
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MySQL
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MySQL RDS
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Oracle
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Oracle EBS
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Oracle RAC
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Oracle RDS
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PostgreSQL
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PostgreSQL RDS
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SAP HANA
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SQL Server
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SQL Server RDS
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Amazon DocumentDB
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High-Volume Agent Oracle
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High Volume Agent Db2 for i
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High-Volume Agent SQL Server
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Snowflake
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High-Volume Agent SAP ECC on Oracle
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Elastic Cloud
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Self Hosted Elasticsearch
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Open Distro
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Opensearch
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High-Volume Agent SAP ECC on Oracle with NetWeaver
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Azure Cosmos DB - NoSQL API
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High-Volume Agent SAP ECC on Db2 for i
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High-Volume Agent SAP ECC on SQL Server
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BigQuery
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Firebase
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Azure CosmosDB for MongoDB
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Engineering connectors
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GitHub
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Jira
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Splunk
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Twilio
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Microsoft Lists
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Freshservice_lite
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