3rd Party: Qualtrics Connections failing with HTTP 500 Internal Server Error
Incident
Report for Fivetran
Resolved
Incident: 3rd Party: 3rd Party: Qualtrics Connections failing with HTTP 500 Internal Server Error
Description:
Connections were failing due to a source-side issue.
Qualtrics status page: https://status.qualtrics.com/
Timeline: Issue started on Nov 6th 00:08 AM UTC and resolved on Nov 6th 05:09 AM UTC
Cause:
This is a source-side issue, "XM Directory issues in Eastern US Region," which was causing an "HTTP 500 Internal Server Error" and connection failures.
Resolution:
There was no change in our code; connections started to succeed once the source-side issue was resolved.
Description:
Connections were failing due to a source-side issue.
Qualtrics status page: https://status.qualtrics.com/
Timeline: Issue started on Nov 6th 00:08 AM UTC and resolved on Nov 6th 05:09 AM UTC
Cause:
This is a source-side issue, "XM Directory issues in Eastern US Region," which was causing an "HTTP 500 Internal Server Error" and connection failures.
Resolution:
There was no change in our code; connections started to succeed once the source-side issue was resolved.
Monitoring
Qualtrics has marked the incident as resolved, and the connection failure count is starting to decrease. We are monitoring the connections.
Update
We identified that connections are failing due to a source-side issue.
Qualtrics status page: https://status.qualtrics.com/
Qualtrics status page: https://status.qualtrics.com/
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Support connectors (Qualtrics).