Fivetran: Some DocumentDB connectors may be failing with sync errors

Incident Report for Fivetran

Resolved

This incident has been resolved. We have observed that the affected connectors are syncing successfully.

Posted Sep 10, 2024 - 10:59 UTC

Monitoring

A fix has been implemented, and we are monitoring the results.

Posted Sep 10, 2024 - 05:00 UTC

Update

We have isolated the cause for this issue and are working to implement a fix.

Posted Sep 10, 2024 - 02:13 UTC

Update

We have identified an issue where some DocumentDB connectors are failing in their syncs, specifically those that are configured to use ssh tunnels to connect. We are continuing to investigate and provide additional updates.

Posted Sep 09, 2024 - 23:38 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Sep 09, 2024 - 23:15 UTC

This incident affected: Database connectors (Amazon DocumentDB).