Fivetran: Some PayPal Connections Failed with Error – "Fivetran framework error: Something went wrong"

Incident Report for Fivetran

Resolved

This incident has been resolved. Affected Connections are now syncing successfully.

Incident Summary

Description:
We experienced an issue affecting some PayPal connectors, where sync jobs were failing with the error: "Fivetran framework error: Something went wrong".

Timeline:
Incident Start Time: June 6, 2025, at 4:52 AM UTC
Incident End Time: June 6, 2025, at 11:36 AM UTC

Cause:
This issue was triggered by a recent update to improve connector behavior for the TRANSACTION and DISPUTE tables. Unfortunately, the change introduced a bug in the data format handling, which led to sync failures for some connections.

Resolution:
We identified and corrected the formatting issue for both the TRANSACTION and DISPUTE tables. Following this fix, all affected PayPal connectors have resumed normal operation.

Posted Jun 06, 2025 - 12:00 UTC