Fivetran: Amazon Ads Connections are failing for setup test

Incident Report for Fivetran

Resolved

Resolved:
We've resolved the issue. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary:
We identified an issue with the Amazon Ads connector which started failing with the error:
Setup test failed with java.lang.IllegalArgumentException: No enum constant com.fivetran.flag.FlagName.AmazonAdsViewProfiles.

Description:
We identified a code issue that caused sync failures for some connectors due to a missing feature flag. This resulted in setup errors during connector sync.

Timeline:
Incident Start time: 2025-05-22 10:22 UTC Incident End time: 2025-05-22 15:17 UTC

Root Cause:
The sync failures were caused by a code issue related to a recently introduced feature flag, which led to error.

Resolution:
The issue was resolved by properly configuring the missing feature flag. After the fix was deployed, affected connectors began syncing successfully.
Posted May 22, 2025 - 15:17 UTC

Monitoring

A fix has been implemented, and we are monitoring the results.
Posted May 22, 2025 - 12:15 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 22, 2025 - 10:24 UTC

Identified

Connectors are failing with the message "Setup test failed with "java.lang.IllegalArgumentException: No enum constant com.fivetran.flag.FlagName.AmazonAdsViewProfiles"
Posted May 22, 2025 - 10:22 UTC
This incident affected: Marketing connectors (Amazon Ads).