Fivetran: Multiple Front connectors are failing due to an issue with contact_group endpoint

Incident Report for Fivetran

Resolved

This incident has been resolved.

Incident Summary

Description:
Multiple Front connectors were failing due to an issue with contact_group endpoint

Timeline:
This issue began on Sep 01, 2025, at 10:00 UTC and was resolved at 14:52 UTC.

Cause:
The issue was caused by a bug introduced in a recent code change.

Resolution:
We resolved the issue by rolling back the change, which restored normal functionality.
Posted Sep 01, 2025 - 15:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 01, 2025 - 15:05 UTC

Update

We have identified the issue and are working to resolve it.
Posted Sep 01, 2025 - 13:32 UTC

Identified

The issue has been identified and we are working to resolve it.
Posted Sep 01, 2025 - 13:30 UTC
This incident affected: Support connectors (Front).