Facebook Ads: Sync failing with `Cannot read field` error

Incident Report for Fivetran

Resolved

Description:
We identified an issue for Facebook Ads which resulted in syncs failing with a `Cannot read field \"min_reach_limits\" because \"rfSpec\" is null"` error.

Timeline:
This issue began on Dec 13th at 10:00 UTC and was resolved on Dec 16th at 18:00 UTC.

Cause:
When a field was unavailable from the Facebook API, the connector was excluding all fields within the request. In certain cases, the null columns within the response was leading to sync failures.

Resolution:
A hotfix was deployed to correctly handle the number of fields and no further related failures have been observed.

Posted Dec 13, 2024 - 18:00 UTC