Several connector services faced sync failures due to a transient Cloud KMS issue.

Incident Report for Fivetran

Resolved

Description:
Several connector services faced sync failures due to a transient Cloud KMS issue.

Timeline:
The issue began on Aug 06, 2025, at 02:36 UTC and was resolved on Aug 06, 2025, at 04:00 UTC.

Cause:
The incident was caused by an external issue with Cloud KMS, which temporarily disrupted key operations required during sync processing.

Resolution:
The issue auto-resolved once the underlying Cloud KMS service recovered, restoring normal sync behavior.
Note: No data loss occurred during this period. Impact was limited to sync execution delays and failures.

Posted Aug 06, 2025 - 02:30 UTC