This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description: We identified an issue for Instagram Business connector which resulted in syncs failing with an error "An unexpected error has occurred. Please retry your request later".
Timeline: This issue began on October 16, 2025 at 17:30 UTC and was resolved on October 17, 2025 at 12:30 UTC.
Cause: We have received temporary error response from the source API.
Resolution: A fix has been implemented to skip the problematic entities which produced error responses
Posted Oct 17, 2025 - 15:11 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 17, 2025 - 11:25 UTC
Identified
The issue has been identified and we are working to resolve it.
Posted Oct 17, 2025 - 07:50 UTC
This incident affected: Marketing connectors (Instagram Business).
