This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary Description: We identified an issue for Connector SDK which resulted in syncs failing with a "Failed to pull image after max retries" error.
Timeline:
Incident Start Time: 2026-05-04 21:51 UTC Incident End Time: 2026-05-04 23:49 UTC
Cause: An automated cleanup process removed a required image used for Connector SDK sync runs.
Resolution: Fivetran redeployed the image, which restored the Connector SDK service.
Posted May 05, 2026 - 02:35 UTC
Update
We are continuing to monitor the results
Posted May 04, 2026 - 23:56 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 04, 2026 - 23:40 UTC
Identified
The issue has been identified and we are working to resolve it.
Posted May 04, 2026 - 23:40 UTC
This incident affected: Function connectors (Connector SDK).
