3rd Party: Coupa connectors are failing with a `Bad Gateway` exception
Incident
Report for Fivetran
Resolved
The connectors are no longer getting the '502 Bad Gateway' exceptions and all tables are now being synced as usual.
Monitoring
We have observed a large reduction in incidence rates over the past 2 hours but a small number of connectors are still receiving '502 Bad Gateway' responses from Coupa. As such, we have successfully deployed a temporary workaround to exclude the associated tables for failing endpoints.
We will continue to monitor all affected connectors and check in with updates accordingly.
We will continue to monitor all affected connectors and check in with updates accordingly.
Update
API calls to several Coupa endpoints are failing with a '502 Bad Response' error. This is indicative of a potential issue on the Coupa side and as such, we are currently developing a temporary workaround. The workaround will temporarily exclude affected tables and we will provide an update once it has been deployed.
Update
We have identified an issue where Coupa connectors are failing with a 'Bad Gateway' exception. We are currently investigating in more detail and will provide additional updates accordingly.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Finance connectors (Coupa).