This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description: We identified an issue for Few Github Connectors which resulted in syncs failing with a ‘Your organization has disabled Copilot Metrics API access. Enable it in GitHub settings to access this endpoint’ error.
Timeline: This issue began on 2025-05-20 at 06:48 UTC and was resolved on 2025-05-20 at 09:15 UTC.
Cause: The root cause is improper error handling for endpoints to which we do not have access.
Resolution: We had applied a fix on the connection's code.
Posted May 20, 2025 - 12:33 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 20, 2025 - 09:38 UTC
Identified
We have identified that some GitHub Connectors are failing with the error: ‘Your organization has disabled Copilot Metrics API access. Enable it in GitHub settings to access this endpoint.’
Posted May 20, 2025 - 08:53 UTC
This incident affected: Engineering connectors (GitHub).
