3rd Party: AccuLynx connections are failing with 500 Internal Server Error
Incident
Report for Fivetran
Resolved
Description:
3rd Party: AccuLynx connections are failing with 500 Internal Server Error
Timeline:
The issue started on December 15, 8:10 PM UTC and was resolved on December 16, 5:00 AM UTC
Cause:
AccuLynx was returning a 500 Internal Server Error on the Estimate Table with the /api/v2/estimates endpoint, causing all AccuLynx Syncs to fail.
Resolution:
The issue has been resolved by the source, and all syncs are now running successfully.
3rd Party: AccuLynx connections are failing with 500 Internal Server Error
Timeline:
The issue started on December 15, 8:10 PM UTC and was resolved on December 16, 5:00 AM UTC
Cause:
AccuLynx was returning a 500 Internal Server Error on the Estimate Table with the /api/v2/estimates endpoint, causing all AccuLynx Syncs to fail.
Resolution:
The issue has been resolved by the source, and all syncs are now running successfully.
Monitoring
The issue has been resolved by the source, and all syncs are now running successfully. Since the issue has been fixed at the source, the previously prepared PR to skip the error has not been deployed.
We will continue to monitor the connections.
We will continue to monitor the connections.
Update
We have implemented a fix, which is currently being deployed, that applies a skip with alerts for the /api/v2/estimates endpoint to prevent sync failures. Furthermore, we have contacted Acculynx for further investigation.
Update
AccuLynx is returning a 500 Internal Server Error on the Estimate Table with the /api/v2/estimates endpoint, causing all AccuLynx Syncs to fail. We are actively working to resolve the issue.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Sales connectors (AccuLynx).