3rd Party: Some HubSpot connection syncs are failing with HTTP 500 Internal Server Error and message: "Your HubSpot source is not available at this time. We'll retry the sync later."
This incident has been resolved. We have observed that success rates are returning to normal levels and affected connections are syncing successfully.
Incident Summary
Description: We identified an issue with the HubSpot connection, which resulted in syncs failing with "HTTP 500 Internal Server Error"
Timeline: This issue began on 8th May 2026 at 04:54 PM UTC and was resolved on 8th May 2026 at 05:16 PM UTC.
Cause: The issue was caused by the third-party, users endpoint failing with "HTTP 500 Internal Server Error". HubSpot has also updated their status page, confirming the regional degradation due to the AWS outage.
Resolution: The issue was automatically resolved from the third-party side without any intervention from the Fivetran end.
