Shopify connectors are failing for multiple accounts with Failed to register a webhook Error
Incident Report for Fivetran
This incident has been resolved.
Posted May 13, 2022 - 05:18 UTC
This incident occurred due to a recent code change that was deployed into production on 11th May 2022.

The code change was causing Shopify connectors to fail if a Webhook fails to register - which resulted in connector sync failures.

We have reverted the changes to fix the issue. Syncs are working as expected after the fix and we are continuing to monitor the results.
Posted May 12, 2022 - 14:41 UTC
A fix has been implemented and we are monitoring the results.
Posted May 12, 2022 - 12:30 UTC
The issue has been identified and the fix is being implemented.
Posted May 12, 2022 - 10:13 UTC
The issue has been identified and we are working to resolve it.
Posted May 12, 2022 - 07:39 UTC
This incident affected: Sales connectors (Shopify).