[2022-08-18 00:49 UTC]: Fivetran internal alert was generated due to higher than normal connector failures.
[2022-08-18 03:04 UTC]: The problem code was found and the fix was deployed. Monitoring saw that failed connectors started to decrease.
[2022-08-18 03:09 UTC]: The incident was marked as resolved.
Sync jobs were not starting due to a bug we found in an internal webhook service. This service received values from our production database and an invalid JSON object lead to invalid database records.
Existing alerting caught the problem quickly. Improved internal documentation will resolve the problem faster.