3rd Party:

Incident Report for Fivetran

Resolved

Description:
We identified an issue affecting the instagram_business connector, causing sync failures with the following error message:
{message: '(#100) Starting from version v22.0 and above, the impressions metric is no longer supported for the queried media.'}

Timeline:
The issue began on April 18, 2025 (UTC) and was resolved on April 22, 2025, at 11:30 AM UTC.

Cause:
Meta has deprecated the impressions metric for media and user insight reports in API version v22.0, as well as in older versions.
https://developers.facebook.com/docs/graph-api/changelog/version22.0

Resolution:
We made changes to remove the deprecated metrics from the API requests. The connector started syncing successfully.

Posted Apr 22, 2025 - 12:00 UTC