Fivetran: Some Xero Connectors are Failing with a "Please Re-Authorize" task
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Description:
We identified an issue for the Xero connector, which resulted in syncs failing with Error: 're-authorize exception message: HTTP 400 Bad Request'.
Timeline:
This issue began on February 26th, 2025 at 09:00 UTC and was resolved on February 28, 2025 at 12:17 UTC.
Cause:
The Connectors were failing when the client secret for the Fivetran public app was corrupted, resulting in token refresh failures for customers using this method.
Resolution:
To mitigate the issue from our side, We have generated a new client secret for the Fivetran public app and updated XERO_OAUTH2_SECRETS accordingly.
Description:
We identified an issue for the Xero connector, which resulted in syncs failing with Error: 're-authorize exception message: HTTP 400 Bad Request'.
Timeline:
This issue began on February 26th, 2025 at 09:00 UTC and was resolved on February 28, 2025 at 12:17 UTC.
Cause:
The Connectors were failing when the client secret for the Fivetran public app was corrupted, resulting in token refresh failures for customers using this method.
Resolution:
To mitigate the issue from our side, We have generated a new client secret for the Fivetran public app and updated XERO_OAUTH2_SECRETS accordingly.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Finance connectors (Xero).