3rd Party: Some Pendo Connections Failing: “Primary key columns contain out of range values"
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels, and affected connectors are syncing successfully.
Incident Summary
Description: We have identified an issue with some Pendo connections where syncs are currently failing due to out-of-range primary key values.
Timeline: This issue began on June 30, 2025, 19:30 UTC and was resolved on Jul 01, 2025, 18:33 UTC
Cause: The source has changed the data format, causing our parser to process data incorrectly and corrupting fields in multiple tables.
Resolution: We have introduced a custom parser to handle such values.
Incident Summary
Description: We have identified an issue with some Pendo connections where syncs are currently failing due to out-of-range primary key values.
Timeline: This issue began on June 30, 2025, 19:30 UTC and was resolved on Jul 01, 2025, 18:33 UTC
Cause: The source has changed the data format, causing our parser to process data incorrectly and corrupting fields in multiple tables.
Resolution: We have introduced a custom parser to handle such values.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Source has changed the data format causing our parser to incorrectly process data, leading to corrupted fields in multiple tables. Fivetran Engineering team has reached out to Pendo support to work on the fix.
Identified
We have identified an issue with some Pendo connections where syncs are currently failing due to out-of-range primary key values. We will continue to investigate and provide additional updates.
This incident affected: Event connectors (Pendo).