Fivetran: Some Recurly connectors are experiencing slower syncs

Incident Report for Fivetran

Resolved

This incident has been resolved.

Posted Nov 16, 2024 - 08:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 16, 2024 - 07:46 UTC

Update

A recent code change caused an increased number of API calls to the source that has impacted the sync performance. We are working on reverting the changes to fix the issue.

Posted Nov 16, 2024 - 06:03 UTC

Update

We have identified an issue with our Recurly connectors where syncs are currently experiencing sync delays due to API Rate limit issues. We will continue to investigate and provide additional updates.

Posted Nov 15, 2024 - 23:55 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Nov 15, 2024 - 23:45 UTC

This incident affected: Finance connectors (Recurly).